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Why won't my firmware update?

In some cases, the firmware update returns an error. If this happens, you may have to reset your sensors again before trying, the instructions for that are:

  • Close Step desktop 
  • With sensors plugged in, hold the adapter button for 10seconds until you see lights on the side of the sensor flash 
  • Unplug sensors – you will see the lights remain solid 
  • After ~2mins the sensor lights will go off. 
  • Plug the sensors back in. 
  • Open Step desktop and login. 
  • Attempt to update the firmware again. 
  • (If this still doesn’t work, we recommend restarting your computer with all IMU USB cradles and USB hubs plugged in)


If you are using a mac, try plugging the sensors into a windows PC to complete the update.

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  1. James Grant

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