If the sensor is not functioning properly or is stuck recording, a sensor reset may resolve the issue. To reset the sensor:
oClose Step desktop
oWith sensors plugged in, hold the adapter button for 10seconds until you see lights on the side of the sensor flash
oUnplug sensors – you will see the lights remain solid
oAfter ~2mins the sensor lights will go off.
oPlug the sensors back in.
oOpen Step desktop and login.
oAttempt to update the firmware again.
o(If this still doesn’t work, we recommend restarting your computer with all IMU USB cradles and USB hubs